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WSS / DISCOVER

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Support / FAQs

A clearer understanding.
From the start.

Find answers to common questions about choosing and planning your system.

Where do I start if I’m not sure what I need?

Start with the outcome you want: better visibility, controlled access, more reliable connectivity or vehicle tracking. Tell our team about your space and priorities, and we can discuss the services that fit.

Can you upgrade equipment I already have?

Our services include upgrading, maintenance and system management. Share the equipment details and the issues you are experiencing so the team can assess compatibility and the scope of work.

Do you supply and install the equipment?

Yes. The company profile covers product supply, installation, configuration, upgrading, maintenance and technical support across our security and ICT services.

Can I view my cameras remotely?

Remote viewing is part of our CCTV offering. Availability depends on the selected equipment, configuration and connectivity. We will discuss these requirements when planning your system.

What information is useful for a quotation?

Provide your location, the type of property or business, the service you need, any existing equipment and your preferred timing. Our team will confirm whether a site assessment is required.

Do you work with businesses and institutions?

Yes. WSS provides ICT and security services and also works as a contractor or consultant on government and non-government projects and tenders.

Is a price shown online for each system?

Each installation has its own requirements. Contact us for a quotation based on the equipment, installation scope and support arrangements for your project.

How do I contact your support team?

Call +255 759 000 939 or +255 712 905 534, email info@wss.co.tz, or send a WhatsApp message to +255 655 438 219. Office hours are Monday–Friday, 8am–6pm, and Saturday, 9am–5pm.

Your next step

Let’s make your world
smarter. And more secure.

Tell us what you need. We’ll help you find the right solution.

Thoughtfully selectedTechnology for your needs
Expert installationConnected from day one
Ongoing supportHelp beyond the handover
Based in DodomaA team you can speak to
Expert help